• P.O. Box 340292 Brooklyn, N.Y. 11234
  • 516-366-0979
Footage Request

Contact Information


Property Information



Footage Request Disclaimer

All footage requests require our technicians to access the archives, retrieve large segments of data, review the footage in dedicated software, narrow the time windows of interest, manipulate the footage for clarity as needed and identify the key events. The more guidance given the quicker the process.
Due to the high volume of requests for footage, the average delivery time for all footage is 1 to 2 weeks.
Customers with a Service Level Agreement
All service agreements include footage retrieval, current customers with an active Service Level agreement on file, refer to your SLA.
Fees
For all other individuals, companies and organizations, without exception, the following rates apply.
Basic Request: $250.00
This includes preserving the raw footage of a single incident of up to 2 hours of video footage.
Detailed Request: $125.00/hr
Any request for more than 2 hours of raw footage will be billed at the rate of $125 per hour.
Special Format Request: $125.00/hr
All footage will be provided together with the appropriate video player. We will accommodate any requests to provide the footage in a different format type, provided we are able to transcribe it.
Investigation Request: $125.00/hr
Any requests for our investigation team to review footage, locate and retrieve incidents will be billed at a rate of $125.00/hr of our investigative work.
Expedite Option –
For urgent, time sensitive requests we do have an expedite option which prioritizes your request ensuring it is completed within 48 hours. This expedited service is an additional $99.00
Delivery Options –
Standard Delivery: 7 to 14 days delivered as a digital download. No fee.
Standard Pickup: Footage can be picked up at our office in Brooklyn. No fee.
– Up to 8GB USB will be provided at no cost.
– Up to 16GB USB will be provided for $22.00
– Up to 32GB USB will be provided for $50.00
– Up to 64GB USB will be provided for $70.00
Standard Delivery: We offer a delivery of the footage for $65.00 within New York City, additional charges apply for other destinations